Privacy

When you send an inquiry

The inquiry form asks for your name, your company if you have one, your mobile number, your email, your address and city, and what you need tested, treated or supplied. We use it to answer you, to send a quotation, and to do the work if you go ahead. Nothing else.

With it the form records where your visit began: the page you first landed on, the website that sent you, and the name of the advertisement if you came from one. That tells us which of our advertisements bring inquiries. It is not used to contact you.

The inquiry is saved in MER's own records and emailed to our office, and a copy is emailed to you.

When you call, email or message us

We keep what you tell us - your name, your company, how to reach you and what you are asking about - for the same reasons as an inquiry.

A quotation, a sample and a test report are business records. We keep them for as long as our accreditation and Philippine tax and company law require.

Samples and results

A test report belongs to the client who submitted the sample. We do not publish a client's results or show their report to anyone else, except where a regulator with the authority to ask requires it.

Cookies and advertising

We advertise on Facebook and Instagram, and this site uses the Meta Pixel to learn which of those advertisements lead to inquiries. When you open a page here, your browser tells Meta Platforms which page it was, and Meta may set a cookie to recognise your browser. We also tell Meta when you tap a phone number, our email address, the Messenger button or a "Request a quotation" button (which button, and on which page), when you start filling in the inquiry form, and when you send it, with the services you picked. Never what you wrote.

When you send an inquiry, our server also tells Meta directly, so the count is right even when a browser blocks the pixel. With it go your email, mobile number, name and city in scrambled (hashed) form, which Meta can compare with its own accounts but cannot read back, plus your device's internet address and browser type and the Meta cookies above. Your company, address and message are never sent.

Meta uses this to measure our advertisements and to show them to people who have visited this site, under its own privacy policy. To refuse it, block third-party cookies or use a tracker blocker in your browser, or turn it off in your Facebook settings under your activity off Meta technologies. The site and the inquiry form work the same either way.

This site uses Google Analytics to count visits and see which pages people read and how they found us. Google sets its own cookies to tell one visit from the next, and learns the page, the time, your browser type and your approximate location. We also tell it when you tap a phone number, our email address, the Messenger button or a "Request a quotation" button, and when you send an inquiry, with the services you picked. Never what you wrote. Google handles this under its own privacy policy; to refuse it, block third-party cookies or install Google's opt-out add-on.

Our web host keeps ordinary server logs - the address a request came from, the page it asked for, the time - which is how any website is kept running and secure.

Who sees it

The people at MER who answer inquiries and run the laboratory. Our web and email host stores the data, and Meta and Google receive what the section above describes. Nobody else, and we do not sell it.

Your rights

Under the Data Privacy Act of 2012 (Republic Act 10173) you may ask what we hold about you, have it corrected, or have it deleted where the law allows. Write to info@merchemical.com.ph or call (02) 8681-8459. If we have not answered you, the National Privacy Commission will.

If this page changes

The date at the top moves whenever it does.